How do I find the available balance on my Gift Card?
The original balance should be indicated in the first white box located on the back of the Gift Card. At any time, you can confirm the available balance at: the Mall Customer Service Center, online at www.getmybalance.com or the mall website, or by phone at 800.755.0085 (automated phone). The balance also appears in the authorization code of the receipt for purchases made with your Gift Card. Simply replace the X in the authorization code with a decimal. For example, 050X00 means $50.00 remaining. 1EMPTY means $0.00 remaining. You may keep track of your available balance on the back of the Gift Card.

What if the purchase amount is more than the available balance on my Gift Card?
To make a purchase that is greater than the amount of the available funds, ask the cashier if the merchant can accept two forms of payment. If the cashier agrees, first pay the difference with another form of payment accepted by the merchant (many merchants can only accept cash or check as the other form of payment), and then use your Gift Card to pay the remaining balance. Not all merchants accept two forms of payments for one transaction.

Do restaurants and salons accept the Gift Card?
Yes, most restaurants and nail/hair salons accept the Gift Card. However, the Gift Card may not be used to pay for tips or other gratuities. See Cardholder Agreement for details.

How do I return something purchased with my Gift Card?
Keep your purchase receipt and Gift Card in case you wish to make a return. The Gift Card must be present to do a return. Return policies vary at every store. Please inquire about the return or exchange policy when making your purchase. If the merchant issues a credit to the Gift Card, these
funds may not be available for up to 7 business days.

What if my Gift Card is lost or stolen?
Keep a separate copy of your 16 digit Gift Card number in case of loss or theft. If your Gift Card is lost or stolen contact Mall Customer Service immediately to prevent unauthorized use of the Gift Card. Your Gift Card can be replaced free of charge ONLY if you can provide us with your Gift Card number and adequate proof of purchase. Funds debited from a lost/stolen Gift Card prior to our receipt of your notification cannot be replaced. See Cardholder Agreement for more details.

Does my Gift Card expire?
Although the funds on the Gift Card never expire, the magnetic strip on the back of the Gift Card may become unusable after a certain period of time. If available funds remain on the Gift Card, visit the Mall Customer Service Center to exchange the Gift Card at no charge. See Cardholder Agreement for more details.

Are there any service fees?
Except where prohibited or to the extent permitted by law, a nonrefundable $2.50 Account Maintenance Fee will be deducted each month from the card balance, commencing on the first day of the thirteenth month from the date of sale. In New York, the Account Maintenance Fee will commence on the first day of the thirteenth month of non-use.

Balance Inquiry Phone Number:
800-755-0085

Balance Inquiry Website:
www.getmybalance.com